Learn more about the current state of IT service cost tracking

EMA previously wrote about 4me’s com­prehensive IT financial management capability that was designed into the data structure of its ITSM/ESM solution from the start. The next logical step was to explore the current state of IT ser­vice cost tracking, as well as practical views on organizational impact, cost savings, and uses of this information.

4me commissioned EMA to undertake a completely independent research initiative to present an objective snap­shot of IT service cost tracking today. EMA enlisted candid insights from 255 global IT leaders in North America, EMEA, and APAC.

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