Do you know how much it costs to provide a service and if it is provided cost-effectively? Does the service offer sufficient value to the business to justify its cost?
For service cost tracking information to be useful, it must be possible to break down the service costs in different ways.
This paper looks at the three key cost components: time spent, assets, and underpinning services.
It shows how an organization can use its service management application to capture and present these costs in a way that helps management identify improvement opportunities and control costs.